![]() ![]() While all went well for the first day after I subscribed, I was logged out of club smilebox on the 3rd day when I tried to print! It says I need to subscribe to print? I sent my transaction dtls to their customer service and was attended by Josh, who gave me another person's acc to log into. I signed up for the monthly subscription and it was indicated on my paypal account that the subscription would start after the trial period. Smilebox will die a natural death if they con't biz this way! OR if you have already happened to sign up for a free trial, make sure that you obtain and save any and all proof- and CANCEL!!! because you should also be psychic and have known exactly what you should be receiving upon cancellation so that when you're still charged they can use you not having been psychic against you. so long story short, if you've never signed up with them- DON'T!!! if anything goes awry there is no one to speak with, they don't care, and have no intentions of actually helping. so since it's quite obvious that the first cancellation for whatever reason did not go through or was not completed on their end, not quite sure of the exact reasoning behind it, i obviously would not have proof or none of these problems would exist? so after re-explaining this to them i received a second rude and dismissive response as if it had been my plan all along to scheme them out of ONE extra day's worth of NOT EVEN UTILIZING it just to then attempt to get my money back? each response was rude, sarcastic, and lacked empathy and EVERY other aspect of customer service, let alone GOOD customer service. i found that already a but strange and pretty poor sign of the customer service right off the bat if you can't even speak with a person AT ALL.? but anyways, i was confused why i had to cancel twice and now one of the times being after the trial was ended and after explaining my confusion and concerns about why it had not been cancelled the first time and i was still charged (please keep in mind that this is ONE day after the trial ended) i have been basically told that i need to give them proof of the first cancellation or they are not willing to refund me. they do not wish to converse in any way with their customers besides via "ticket" submission and reply back and forth via email. so after searching for quite a while for any type of customer service or support number to discuss the concern with a representative and there is none. ![]() went through the cancellation process after my 14 day free trial after realizing it would not be utilized but very few times a year to justify the cost of a year's membership, and then realized the day after it had ended that i was still charged. because i witnessed the worst customer service i have ever received with this company, who i have also recommended to MANY friends, family, and colleagues by the way. Whether you decided to get married within the city or at an outstation destination, then a team of Smilebox Studios can travel anywhere.SO SAD that i unfortunately just had a meeting today all in reference to customer service and moments of truth and how they are handled to keep customers and gain new ones as well. They would provide you with a collection of happy memories to last a lifetime. They are a team of experienced professionals with professional equipment and industry experience of more than seven years with which they offer all the services and ensure that the biggest day in the lives of their clients is transformed into the happiest and most memorable one. Smilebox Studios will strive to capture the moments that will captivate your heart. ![]() If you are on a lookout for an experienced and expert team of professionals that can be with you at every step of the way to make your wedding moments eternal, then your search can end here. When two people decide to get married, they witness and experience a range of emotions that are unique and beautiful and should be captured in the most perfect manner so that they can have wonderful memories to look back at and cherish for the years to come. Smilebox Studios is a company based in the city of Patna that can offer you a range of photography and videography services. ![]()
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